E-governance and the Performance of Independent National Electoral Commission (INEC): A Case study of Abia State Commission

Abstract

Using a descriptive case study approach, the study investigates the relationship between e-governance and the performance of the Independent National Electoral Commission (INEC) in Abia State, Nigeria. It examines the impact of information and communication technology (ICT) on INEC's performance, how e-governance technologies have improved service delivery, and the constraints hindering its adoption. The population includes INEC officials, polling agents, registered voters, and political party representatives. Data collection involved structured questionnaires, with quantitative data subjected to inferential statistics, including regression and ANOVA. Results reveal a significant relationship between ICT and INEC's performance (p<0.05, r= -0.923), with e-governance implementation positively impacting service delivery (p<0.05). However, several challenges were identified, including a lack of ICT infrastructure, resistance to change, and inadequate funding. To harness e-governance's full potential, stakeholders must invest in ICT infrastructure, offer training programs, secure funding, and develop a clear policy framework, among other initiatives. These efforts can contribute to a more efficient, transparent, and credible electoral process, fostering a more inclusive and accountable democratic system.

Keywords: Governance, E-governance, Information Communication System, Service Delivery and INEC.