Training Location and Theoretical Programs: Impacts on Patient Recuperation and Service Quality in Calabar Healthcare Institutions

Abstract

In today's ever-changing environment, organizations, including healthcare institutions, must continuously adapt and invest in the training and development of their workforce to enhance organizational performance. This study investigates the influence of training location and theoretical programs on patient recuperation rates and service quality in healthcare institutions in Calabar. A quantitative research approach was employed, and data was collected through a structured survey questionnaire. The study included two public health institutions, the University of Calabar Teaching Hospital and the Federal Neuro-Psychiatric Hospital Calabar. Data analysis involved simple regression techniques, correlation analysis, and statistical tests to evaluate the relationships between training factors and patient outcomes. The study found that training location significantly impacts patient recuperation rates, with a positive correlation between training location and patient recovery. The educational level and experience of resource persons in training locations also enhance worker productivity. The influence of theoretical training programs, including seminars and lectures, was positively associated with service quality. Seminars were found to have the most substantial impact on service quality, followed by lectures, symposiums, and tutorials. This research emphasizes the critical role of training strategies in healthcare institutions. Effective training programs and the location of training significantly influence patient recuperation rates and service quality. Public health institutions should prioritize continuous training and development initiatives to improve patient outcomes and overall service quality.