Impact of Lean Manufacturing Practices on Customers Satisfaction in Kogi State, Nigeria
Keywords:
Lean, Manufacturing, Practices, Customers, SatisfactionAbstract
Manufacturing sub-sector play a significant role to the Nigerian economy but its performance largely depends on customers’ satisfaction. This research on Impact of Lean manufacturing Practices on Customers’ Satisfaction with a focus on Obajana Cement PLC Kogi State is carried out to examine the extent to which lean manufacturing practices influences customers’ satisfaction in Kogi state. The study adopts a research survey design with a total population of 1054 who are employees of the company and sample of 246 was used using the Godden sample size formular. However, out of the total sample size of 246 reached only 216 completed and returned the questionnaire giving a retrieval rate of 88%. The study elicited data from primary source. The hypotheses were tested using multiple regressions. The research showed that there is significant positive relationship between lean manufacturing practices and customers’ satisfaction. The study revealed that there is significant positive relationship between lean manufacturing practices and customers satisfaction in Kogi state. The research also submitted that lean manufacturing practice such as elimination of idle time, reduction of idle time, reduction in unnecessary movement and reduction in over storage significantly contribute to customers satisfaction. Based on the findings, this research therefore recommends that lean manufacturing practices should not only be sustained but be periodically reviewed to ensure it is in line with contemporary trends to enable it meets customers’ perceived expectations and needs. The study also recommends that stakeholders’ interest should be considered and also be reviewed from time to time to enable the firm meet it mandate of improved performance.