E-Governance and Service Delivery in Ondo State Ministry of Education: Prospects and Challenges

Abstract

This study examines the level of e-governance adoption and its impact on service delivery in the Ondo State Ministry of Education. The research identified the challenges hindering effective e-governance adoption and provide strategies for successful implementation. A descriptive research design was employed, Communication and System theory was used to justify the study and a sample of 170 respondents was randomly selected from the ministry’s staff. Data collected through a structured questionnaire was analyzed using frequencies, percentages, Friedman tests, chi-square analysis, and multiple regression. The findings reveal a low level of e-governance adoption in the ministry, attributed to inadequate funding, unstable power supply, and insufficient computer systems. Challenges such as staff resistance to change, lack of internet infrastructure, and inability to secure digital data hinder successful e-governance adoption. However, strategies like investing in employee training and development, hiring specialized IT support personnel, and allocating significant funding for contemporary ICT devices can enhance e-governance implementation. The study concludes that effective e-governance adoption in the ministry will significantly impact service delivery, enhancing operational effectiveness and promoting openness. Recommendations include providing a reliable alternative energy source, adequate funding for electronic infrastructure and human capital development, and allocating funds for contemporary ICT devices. Implementing these strategies will improve service delivery and enhance the overall efficiency of the Ondo State Ministry of Education.