Digital Workflows Systems and Administrative Efficiency of Non-Academic Staff in the University of Calabar, Nigeria

Abstract

This study examined the impact of digital workflows system on administrative efficiency on non-academic staff in the University of Calabar. Survey design was adopted and the population comprised of all non-academic staff of the Institution. Two hypotheses were formulated and a 5-point Likert questionnaire was administered to 288 senior Registry staff of the Institution who were selected using the Taro Yameni sample size determination formula. Descriptive data were analyzed with frequency count and percentage while the hypotheses were tested with Pearson correlation coefficient (r) at 0.05 level of significance. The results showed the adoption of software tools has significantly enhanced the speed of processing student transcripts, results and school fees in the institution. Also, the result showed the cloud storge systems adopted in the University of Calabar has been able to address gross administrative inefficiencies in the area of record management. It was also revealed that thought the adoption of digital workflows has been able to revolutionize administrative services in core areas, the university is still experiencing challenges such as lack of training to enhance the digital skills of staff, inadequate infrastructure and lack of support team to address technical issues in times of downturn. Key recommendations include establishing a monitoring system, creating a dedicated IT support team, and ensuring system reliability through proper maintenance.